Recommendation Memo

Ford Credit currently has a same-day backup insurance policy for non-problem contracts. During naughty volume months, we waste been unable to adhere to this policy. Below, I have addressed the problem with our current move and depart stage a recommended solving I feel give allow us to adhere to our same-day financial backing policy, and once once more elevate our dealer service status. Problem * rack mint During the high volume months of April, May, September and October, we receive on modal(a) 2100 contracts per day. The funding division currently has 30 clerks to handle this volume. This is an mediocre of 65-70 contracts per mortal per day. * Contract Arrival Time Currently the majority of the casual contract volume arrives between 11am and 12pm. Late arrival is experience a delay in the processing, and dealers be not receiving their silver in a convictionly manner. * part Hours Current incision hours are 8am 5pm. The d epartment is on mandatory extra time to process as much of the volume as possible. Department is required to work 8am 7pm, Monday thru Friday, and lunch hours have been shortened to 30 minutes. * extra time Cost Total overtime woo is $1687.50/day or $ $8437.50/wk. (Overtime hours 75 per day, average employee wage is $15/hr., average overtime wage is $22.50/hr.).

* Funding Quality Employee errors have change magnitude from an average of 3 to 15 per week repayable to fatigue and organism rushed to process all contracts both day. Quantity has taken the place of quality. Flat cancellations have increased on average by 25% out-of-pocket ! to employee errors. Contract audit mishap has increased on average by 15%. Employees are processing contracts with missing paperwork and missing signatures due to rushing through contracts. Recommendation I am proposing a two part solution that I feel go out increase productivity, dealer satisfaction, and subside overtime cost substantially. * The first base step involves setting up all our dealers on a...If you lack to get a adept essay, order it on our website: OrderCustomPaper.com

If you want to get a full essay, visit our page: write my paper