Proposal to Improve Performance at University Health Services Clinic

To: Kathryn Angell, Chief Administrator, University Health serve Clinic Date: July 8, 1980 From: Consultant A, PMII Re: Proposal to Improve Performance at University Health Services Clinic After reviewing the data you have given me, I decided on the following measures to ensure the UHS Walk In Clinic runs much efficiently while at the same time providing a pleasant experience for perseverings. The switch to the triage system has succeeded in change magnitude the overall wait time, however there is room for improvement. I recommend concentrating efforts to improve services in three particular beas (please refer to attached flow chart): 1. The Moment of Truth (MOT) when patients initiatory arrive at the clinic. This is critical because the first moments when patients arrive are the most important for making their visit feel reasonable. Patients at once wait 19 minutes to see a triage nurse. It is workable with minimal resources to improve the quality of this initial wait time. For example, the receptionist stop request the patients recruits while the patient is fill out the AVF in the waiting area, both giving the patient something to do while waiting and speeding up the record retrieval process. The waiting room should be pleasant, with current magazines regarding wellness and chairs comfortably spaced.

2. The problem of physicians being occupied with regular patients during charge travel in clinic hours. With the switch to the triage system, physicians are seeing 48% of patients who enter the clinic. Meanwhile, more than a third of physicians are ascorbic acid% occupied with pre-set appointments, creating an unbalanced utilization of staff and a chokepoint for patients waiting for physicians. If physicians are freed up to really serve the purposes of the walk in clinic, then overall processing time ordain decrease. I recommend you approach this problem from a a few(prenominal) angles: Physicians should be confronted to determine root of the problem. If the problem lies with... If you want to breed a full essay, order it on our website: Ordercustompaper.com

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