Customer Care Progamme

INSTITUTE OF TECHNOLOGY CARLOW LIFE LEARNING CENTRE ASSIGNMENT 2 guest CARE PROGRAMME FOR FERRYBANK HOTEL IN WEXFORD plan:Bachelor of Business Programme Code:CW_BXLBU_B Year:One (1) Module:Communications and customer Service Assignment submission Date:9 December 2010 reader:Caoimhe Farrell Students:Aiva Kunigeliene (C00151196) Ingrida Jonikaite (C00151200) Jacek Tomasik (C00151195) Shane Mc Ginley (C00141396) Alan OReilly (C00151201) Table of Contents Introduction3 Mission description4 Standards Of Excellence.4 Codes Of Practice5 Process for handling complaints.5 Staff Training6 role assistance7 Needs of customers with specific difficulties8 Legislation9 Appendix 110 Appendix 211 Introduction 1The Hotel business is a part of the cordial reception industry that covers a wide range of organizations offering food, service and accommodation. Even more, hotel businesses consists of a broad category of fields inwardly the service industry that includes lodging, restaurants, event planning, theme parks, transportation, cruise line, and excess fields within the tourism industry.

The Ferrybank Hotel has one of the most big and inspiring locations, situated 2kms outside vibrant Wexford town in the peaceful and picturesque location. Access from Dublin, via the recently upgraded N11 is currently scarce two minutes by car and 25 minutes remove of the ferry terminal at Rosslare Seaport and one hours drive of Waterford regional airport. As with any wondrous located hotel, every one of our 102 contemporary and stylish retinue provides a stunning view of the spectacular River Slaney estuary. When you want to commence up close and personal with spectacular views, rooms of super and deluxe grade offer balconies. There are a range of family rooms with bunk beds or adjoining rooms, depending on your requirements, as well as private baby range room and Baby Club... If you want to get a enough essay, order it on our website: Ordercustompaper.com

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